Grace Hill · 1 day ago

Implementation Manager I

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Maximize your interview chances

EducationOnline Portals

Insider Connection @Grace Hill

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Partner with clients to gather requirements, define success criteria, and develop a tailored implementation plan.

Lead product setup, configuration, and customization to align with client goals and contracted packages.

Conducted client onboarding, training sessions, and handoffs to Customer Success Managers post-implementation.

Develop and monitor implementation timelines, ensuring milestones are met and mitigating risks.

Maintain detailed project documentation to ensure continuity and alignment across internal teams.

Track and report implementation metrics, providing updates to leadership and identifying areas for improvement.

Collaborate with internal teams, including Product, Sales, and Customer Success, to deliver an exceptional client experience.

Escalate system bugs, integration issues, or process roadblocks for resolution promptly.

Contribute to process improvements, ensuring implementation workflows are scalable and efficient.

Act as a trusted advisor to clients during onboarding, guiding them on best practices and product utilization.

Deliver engaging admin training sessions to showcase features, increase adoption, and drive client satisfaction.

Address client inquiries and concerns promptly, ensuring a smooth and positive onboarding experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS implementationProject managementSalesforceG-Suite applicationsReal estate experienceCustomer success