194 applicants
Cordial AB · 2 days ago
Implementation Project Manager
United States
Full-time
Remote
Senior Level
$95K/yr - $105K/yr
7+ years exp
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Responsibilities
Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
Manage internal stakeholders and external client expectations on projects and timelines.
Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams.
Develop and share best practices with clients.
Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements.
Be client obsessed. Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership.
Collaborate cross-functionally. You will work closely with the Product team to improve client adoption across our entire platform. You will also collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client's expectations and goals.
Document and record all completed project work allowing a manageable framework that everyone can access for success. You will have a particular focus on building an Implementation Project Management discipline here at Cordial. You will help define how Cordial will manage large enterprise account implementations that will influence how we scale business in the future.
Qualification
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Required
Bachelor's degree or equivalent
Minimum of 7 years of experience in project management in a professional services environment
Track record of driving meaningful, successful implementations and managing client projects
Strong understanding of how to plan, communicate, and ensure tasks are completed
Ability to handle difficult or unexpected issues and complex business challenges
Experience working with senior-level marketers, IT/systems integrators, and marketing technology and services partners
Ability to manage multiple open projects simultaneously with varying degrees of complexity and business priority
Ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team
Track record of delivering results in a dynamic, autonomous start-up environment
Alignment with Cordial's values
Preferred
Experience with Cordial's technology ecosystem including RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, and a sophisticated UI
Benefits
Equity
Bonus
Medical/dental/vision/life insurance
401k match
Flexible time off
Monthly wellness stipends
Cell phone stipend
Childcare reimbursement
Continued education reimbursements
Company
Cordial AB
We are passionate about unlocking our customers’ full potential by delivering Maximal Execution Power generating positive and tangible impact every time.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
