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Swooped ยท 3 days ago
Implementation Project Manager
United States
Full-time
Remote
Mid Level
4+ years exp
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Responsibilities
Project Coordination: Facilitate effective communication and collaboration between EHR integration teams and platform implementation teams. Ensure projects are completed efficiently, achieving optimal time-to-first value as indicated by initial patient enrollment.
Customer Engagement: Act as the primary contact for enterprise customers during the implementation phase, providing exemplary support and ensuring high satisfaction measured by Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys.
Project Planning: Develop and manage comprehensive project plans with the assistance of EHR integration and platform implementation leads. Ensure consistent achievement of project milestones and successful go-live.
Status Reporting: Conduct regular status meetings and update both customers and executive stakeholders through various communication channels.
Risk Management: Identify potential project risks and proactively escalate issues to relevant stakeholders to ensure timely resolution.
Qualification
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Required
Minimum of 4 years in project management, specifically in SaaS implementations using standard project management methodologies.
Experience in a growth-stage SaaS company or in a similar capacity within a larger organization.
Exceptional organizational and communication skills with the ability to manage multiple projects concurrently and prioritize effectively.
Strong ability to manage day-to-day tasks while maintaining a strategic view of customer needs.
Demonstrated ability to work collaboratively with internal teams.
Willingness to travel up to 10% annually.
Familiarity with CRM systems and tools for tracking customer interactions, knowledge management, and support tickets.
Experience in healthcare, particularly in integrating Electronic Health Records.
Proven track record in managing healthcare provider or enterprise customer implementations.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
Health Insurance
401K
Company
Swooped
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11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
