DealerBuilt · 1 day ago

Implementation Specialist - Variable Operations

Michigan, United States

Full-time

Onsite

Mid Level

3+ years exp

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Responsibilities

Hold kickoff and status meeting(s) with dealership customers following the sale to review the implementation plan, to set good expectations for the project, access and communicate the status of the implementation, and communicate update(s) to the broader team both internally and externally

Gather customer requirements and information to tailor the solution to the customer’s business needs to optimize outcomes leveraging best practices

Train the customer on the setup and utilization of DealerBuilt solutions

Manage a project plan for each customer, detailing the tasks that need to be completed for the timely implementation of solutions

Communicate with customers throughout the implementation to ensure user, stakeholder, and decision maker engagement and support

Work cross-functionally with the implementation team to ensure all key deliverables and project milestones are achieved

Continually improve the implementation process by uncovering, documenting, and submitting best practices, recommendations, customer feedback with a focus on both quality and efficiency of implementation

Qualification

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Automotive software implementationDealership experienceProject managementCRMTraining users

Required

3+ years of automotive software implementation or dealership utilization experience, representing a similar portfolio with proven results of success

Proven experience as an implementation specialist leading meetings, establishing and managing plans, configuring software, training users, and driving engagement

Must be able to establish and maintain a strong business relationship with customer stakeholders and decision makers

Ability to manage customer change and adoption during the implementation cycle

A solid understanding of a customer’s key business drivers

Project management style focus to ensure customers achieve their desired business results

A powerful desire to solve challenges and win

Excellent communication (verbal and written) and internal tools (Teams, Excel, PPT, Word, etc.) skills

Inside/Outside role with the ability to travel and be in the field 60%+ of your time working with customers with a significant portion of those days standing

Bachelor’s Degree or equivalent in career experience

Preferred

Management of a department at a dealership is a plus

Deep dealership experience implementing software solutions

Background in Variable Operations including Fraud Prevention, CRM, Desking, Equity, Telephony, AI, F&I, F&I Menus and other Variable Operation solutions