Forerunner · 7 hours ago

Implementation Specialist

Remote / USA

Full-time

Remote

Entry Level

$60K/yr - $80K/yr

2+ years exp

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Responsibilities

Configure customer accounts. You’ll assist Customer Success Managers with account configuration during onboarding and customer calls, to ensure that customer accounts are set up for a successful experience with Forerunner.

Manage customer customization projects. You’ll lead efforts to customize accounts by supporting GIS projects, system configuration update projects, and other customer requests, with the support of CSMs.

Provide administrative support to the CS Team. You’ll support the CS team by completing critical administrative tasks, including creating media and onboarding kits.

Partner with Customer Success Managers. You will assist with growing accounts by creating custom documentation, optimizing customer touch points, reviewing SOPs and more.

Coordinate with the Marketing, Product and Engineering teams. As you coordinate implementation projects, you’ll share the customer’s experience, ideas, and key concerns with the Product and Engineering teams to both aid the customer and move the product forward.

Contribute to team growth and capacity. As an early member of our customer success team, your ideas and feedback will be crucial in setting our team up for ongoing success.

Qualification

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Customer Success ManagementGISSaaS Software SupportFloodplain ManagementProject Management