Raptor Technologies, LLC · 4 days ago
Implementation Specialist
United States
Full-time
Remote
Entry, Mid Level
1+ years exp
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Responsibilities
Meets with customers following the sale to demonstrate features and functions of the software.
Completes system configuration tasks as assigned by manager.
Manages routine implementations with small-market customers.
Demonstrates well-rounded knowledge of Raptor products.
Adheres to departmental process and procedure and maintains systems of record.
Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements.
Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry.
Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules.
Qualification
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Required
Be able to travel up to 75%.
Ability to work PST/MST hours.
Bachelor’s degree in a Business related or technical field.
1-3 years of relevant experience in a project management and customer centric role.
Strong knowledge of software and applications.
Technical knowledge and experience.
Excellent leadership and confidence giving others direction.
Customer focus.
Attention to detail with strong problem-solving skills.
Strategic and analytical thinking.
Excellent Communication Skills – written and oral.
Preferred
K-12 software experience.
Adobe Photoshop
Benefits
Career advancement opportunities.
Exposure to strong mentorship and leadership.
Professional development reimbursement.
Flexible paid time off.
Paid maternity/paternity leave.
Pet insurance.
11 Paid holidays.
Workplace flexibility.
Affordable health coverage (medical, dental, vision).
401(k) employer contribution to help you plan for the future.
Company
Raptor Technologies, LLC
The Raptor integrated suite of school safety software and services along with the SchoolPass automated attendance and dismissal products covers the full spectrum of school safety.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
JMI Equity
2018-11-19Private Equity· Undisclosed
Leadership Team
Gray Hall
Chief Executive Officer
Recent News
2024-05-26
2024-05-23
Company data provided by crunchbase
