Lumen Technologies · 4 hours ago

Implementation Specialist I

United States

Full-time

Remote

Entry Level

$38K/yr - $59K/yr

2+ years exp

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Responsibilities

Function in an Entry level position to ensure the timely and complete provisioning of telecom service orders using Lumen systems and processes.

Process orders according to Service Level Agreements (SLAs), On Time Performance and quality standards

Manage the assigned queue using time management skills

Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.

Become familiar with one or more Lumen voice products’ processes, builds and designs

Use training and peer knowledge to demonstrate ability to process tasks as assigned for incoming work

Escalate to a higher level as needed

Respond to maintenance and troubleshooting requests

Qualification

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Telecom servicesOrder processingService Level AgreementsLumen systemsProject management