Lumen Technologies · 4 hours ago

Implementation Specialist I

USA

Full-time

Remote

Entry Level

$38K/yr - $51K/yr

2+ years exp

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Responsibilities

Function in an Entry level position to ensure the timely and complete provisioning of telecom service orders using Lumen systems and processes.

Process orders according to Service Level Agreements (SLAs), On Time Performance and quality standards

Manage the assigned queue using time management skills

Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.

Become familiar with one or more Lumen voice products’ processes, builds and designs

Use training and peer knowledge to demonstrate ability to process tasks as assigned for incoming work

Escalate to a higher level as needed

Respond to maintenance and troubleshooting requests

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Telecom servicesOrder processingData integrityLumen systemsProject managementCollaboration skills