Lumen Technologies · 3 hours ago

Implementation Specialist II

United States

Full-time

Remote

Mid, Senior Level

$46K/yr - $72K/yr

5+ years exp

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Responsibilities

Demonstrate ability to efficiently and accurately process and manage Access Service Requests for one or more Lumen product or access provider

Process orders according to SLAs, On Time Performance and quality standards

Manage the assigned queue using time management skills

Perform other duties as assigned

Provide technical support for team members

Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.

Collaborative skills and use a team approach to accomplishing work.

Verbal, written and interpersonal communication skills.

Demonstrate ability to process tasks as assigned for one or more Lumen voice product

Use training, M&Ps and peer knowledge to demonstrate ability to process tasks as assigned for incoming work

Process orders according to SLAs, On Time Performance and quality standards

Manage the assigned queue using time management skills

Escalate to a higher level as needed

Providing escalation support for lower level techs

Respond to more complex maintenance and troubleshooting requests

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Access Service RequestsTechnical SupportLumen Provisioning SystemsProject ManagementTechnical CertificationCollaboration SkillsFast-Paced Environment Experience