80 applicants

Company

Viventium · 1 day ago

Implementation Specialist II

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Cloud ManagementSoftware

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H1B Sponsor Likely

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Responsibilities

Manages the collection and review of new client paperwork for proper format and completion to ensure the integrity of the intake process is upheld

Identifies possible errors in new client paperwork, effectively communicates and/or escalates to the appropriate team members (i.e., Clients, Implementation and/or Tax partners) to resolve as needed (i.e., resource coordination)

Conduct/compose launch calls/emails setting proper client expectations

Comprehensive analysis ensuring completion and accuracy of submitted new client data

Utilize payroll knowledge to streamline client experience and ensure compliance with payroll best practices, Tax (Federal, State, Local), FLSA and ACA laws

Schedule and confirm follow-up calls, client training, the first process and check dates

Enter new client information in the system according to documented procedures

Collect, enter and balance previous year-to-date payroll and employee information

Setup all value-add services such as Direct Deposit, Tax Service, PTO, ESS, etc.

Support client training on software ensuring comprehension of applicable features, as needed

Offer client support for first few payrolls ensuring client comfort level with the process

Oversee transition to client service which includes hand-off email/call with client and CSR

Collaborate and support teammates maintaining a positive work relationship

Participate in special projects and department initiatives as requested

Maintains strict confidentiality of sensitive client data

Attend annual Implementation bootcamp in person

Perform other duties, as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Payroll knowledgePayroll implementationProject managementMicrosoft Office SuiteData extractionHealthCare Industry experienceFPC CertificationCPP CertificationSHRM CertificationClient communicationEscalation handlingStrategic thinking

Required

At least 2 years of experience in payroll/HCM

At least 1 year of experience in payroll implementation

Ability to handle multiple implementations at one time

Average company size exposure: up to 50-250 people

Ability to handle all aspects of implementation: Basic knowledge of PTO, GL, Wage Parity, Time and Attendance, custom reports, taxation, data extraction and manipulation, file uploads.

Excellent attention to detail, time management, organization and prioritization skills

Proficiency in Microsoft Office Suite (Specifically Outlook, Word, Excel)

Excellent project management skills

Strong sense of ownership and results oriented.

Strategic thinker with ability to understanding and communicate client requirements and find corresponding solutions.

Troubleshooting and problem-solving experience.

Ability to handle escalations with minimal to no supervision.

Experience managing simultaneous projects with 3rd party vendors.

Preferred

Experience with HealthCare Industry and Unions a plus, but not required.

FPC/CPP or SHRM Certification a plus, but not required.

Company

Viventium

Viventium operates as a cloud-based HCM solution software firm.

Founded in 1992

Brooklyn, New York, USA

201-500 employees

http://viventium.com

H1B Sponsorship

Viventium has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)