BaseLinker · 5 hours ago

Implementation Specialist US market

Cincinnati, OH

Full-time

Remote

Mid Level

$50K/yr - $80K/yr

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Responsibilities

Map out clients’ business processes and requirements

Craft detailed project outlines and timelines for multiple small to medium-sized projects

Facilitate the smooth exchange of data, offering effective alternatives and feasible fixes for client workflows

Carry out the implementation of the BaseLinker system remotely/at a client location, addressing any technical hurdles during setup or initial use, with a focus on swift and effective problem resolution

Evaluate the success of setup processes by measuring their outcomes against predefined goals for the solution in question

Navigate customers through the setup of supplementary systems or tools to enhance the functionality of the core product

Conduct comprehensive customer training utilizing online resources, instructional content, or personalized sessions as needed

Qualification

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E-commerce KnowledgeE-commerce SoftwareProject ManagementPHPOnline Store ConfigurationHTMLCSSB2B Software Onboarding

Required

excellent communication skills and ability to establish long-term relationships with clients

demonstrated excellence in project management and multitasking skills

knowledge of the US e-commerce landscape and hands-on experience in e-commerce related software/SaaS products, e.g. Amazon Seller Central, eBay, Shopify, etc.

knowledge of PHP

ability to work independently