43 applicants

Company

ujet.cx · 1 day ago

Implementation Technical Consultant

US - Remote

Full-time

Remote

Senior Level

$90K/yr - $100K/yr

5+ years exp

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Artificial Intelligence (AI)Cloud Data Services

H1B Sponsor Likely

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Responsibilities

Highly visible role that functions as the critical link between our new customers and UJET to oversee the execution and consistent delivery of UJET implementations.

Review and understand SOW details for a given project to minimize scope creep and ensure project is completed on time, under budget, and successfully.

Document customer solution requirements and capture details about the solution to be configured, including flow charts for documentation.

Design and execute an effective configuration of the UJET platform to match the customer’s specified requirements.

Work on multiple client projects simultaneously and work with assigned project manager to deliver projects on time.

Contribute to the evolution of UJET’s implementation processes through the development of innovative build improvements and/or efficiencies.

Reach a high level of technical proficiency with the UJET platform and keep up to date on product changes/updates, contact center technologies, and best practices.

In addition to these responsibilities, the Implementation Technical Consultant’s role includes the following responsibilities: Provide technical content for any training curriculum developed internally for customer or internal consumption.

Qualification

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SaaS implementationTechnical configurationGoogle DialogFlowWebsite DevelopmentMobile App DevelopmentCloud-based integrationsIndustry CRMsSaaS reporting toolsPowerPoint experienceGoogle Slides experienceTechnical writing

Required

Bachelor’s Degree from an accredited college or university or equivalent work experience

Minimum of 3 years experience in an implementation, with preference toward SaaS application.

5+ years experience in a technical consultant role conducting technical configurations for complex technology deployments, ideally in the contact center field.

2+ years experience with configuring or troubleshooting cloud-based integrations (via RESTful APIs)

2+ years experience with industry CRMs preferred, such as Salesforce, Kustomer, Zendesk, MS Dynamics, and Hubspot

2+ years experience using SaaS reporting tools

Excellent interpersonal skills and able to work with customers and partners with varying technical aptitudes.

Excellent communication skills – written, verbal, presentation and interpersonal

Must be a collaborative team player, providing constant positive support and assistance to team mates and co-workers.

Technical writing and PowerPoint/Google Slides experience

Position may require occasional business travel to customer sites and/or company headquarters

Preferred

Preference toward experience with any or all of the following: Google DialogFlow programming (CX preferred over ES), OR Website Development, including deploying SDKs, OR Mobile App Development (Android, iOS), including deploying SDKs

Benefits

Competitive compensation and benefits package

Work/life balance

Unlimited vacation

Stock options

Monthly game nights

Company

ujet.cx

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.

Founded in 2015

San Francisco, California, USA

51-200 employees

https://ujet.cx

H1B Sponsorship

ujet.cx has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (2)

2021 (5)

2020 (1)