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Company

CSI · 5 hours ago

Implementations Specialist I - Digital Banking

United States

Full-time

Remote

Entry Level

2+ years exp

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Financial ServicesInformation Technology

No H1B

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Responsibilities

Effectively communicates and interacts with the customer.

Introduces customers to their CSI solution(s).

Defines implementation requirements and ensures alignment with each customer’s functional expectations.

Stays informed about all relevant products and enhancements to ensure knowledge for successful training and conversion.

Performs other duties as assigned.

Defines file layout and/or mapping for conversion of data from previous system to CSI solution; creates data mapping diagrams for data translations and defines the rules for how data is moved.

Gathers requirements for and configures application settings within CSI solution to meet the client’s functional expectations.

Configures software onto solution hardware; prepares and executes hardware driver configurations.

Prepares for and executes solution testing; may lead customers through initial acceptance testing activities; triages issues resulting from user acceptance testing.

Performs other duties as assigned.

Prepares and delivers solution training to end users.

Provides initial go-live, hyper-care, support; prepares and executes the transition plan for ongoing customer support.

Supports post-implementation issue resolution and training, as necessary.

When applicable, that data is converted accurately.

Application configuration is complete and accurate.

Customer is properly trained for use of the systems.

Customer is effectively supported during the project transition period.

All parts of the implementation process are successful, and the customer is satisfied.

Qualification

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MS Office proficiencyPersuasive skillsNetworking skillsRelationship building

Required

Education or job knowledge equivalent to college or university undergraduate education.

The minimum amount of relevant work experience required to successfully perform the job is at least two (2) years.

Strong verbal and written communication skills

Persuasive skills with the ability to influence diplomatically

Strong reasoning and analytical abilities

Proficiency in MS Office

Effective leadership, networking, and administrative skills

Excellent organizational skills with attention to detail and time management

Self-motivated with a proactive approach to tasks and problem-solving

Proven ability to build and maintain relationships internally and externally

Travel required: 20-50%

The employee must be physically able to perform all essential job duties, with or without reasonable accommodation.

Benefits

Competitive salary

Eligibility for incentive awards based on both individual and business performance

Comprehensive range of benefits

Company

CSI

As a forward-thinking financial technology and software partner, we help community and regional banks, as well as organizations worldwide, solve their customers’ needs through open and agile technologies.

Founded in 1965

Paducah, Kentucky, USA

1,001-5,000 employees