Humana · 3 hours ago

Inbound Contacts Representative

Remote Maryland

Full-time

Remote

Entry Level

$32K/yr - $44K/yr

1+ years exp

Maximize your interview chances

Health CareHealth Insurance

Insider Connection @Humana

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Represents the company by addressing incoming telephone, digital, or written inquiries.

Performs basic administrative/clerical/operational/customer support/computational tasks.

Addresses customer needs which may include complex benefit questions, resolving issues, and educating members.

Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.

Escalates unresolved and pending customer grievances.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Qualification

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Call Center ExperienceCustomer Service ExperienceMicrosoft OfficeCRM ExperienceHealthcare ExperienceTyping SkillsMulti-tasking Skills