Language Services Associates · 1 day ago
Inbound Coordinator
United States
Full-time
Remote
Entry Level
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Responsibilities
Answer inbound calls, complete required client intake without errors, and connect calls to the appropriate interpreter within LSA compliance and IBT performance standards.
Provide exceptional Customer Service to internal and external customers.
Adhere to personal attendance schedule and arrive for work on-time. Communicate with call center managers, as appropriate, when issues arise.
Maintain full confidentiality and adhere to LSA's security policies at all times.
Complete interpreter evaluations as assigned or requested.
Complete internal case forms as appropriate.
Utilize available resources for independent problem-solving and escalate other issues or concerns as appropriate.
Performs other duties as assigned.
Qualification
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Required
Proven success with providing exceptional customer service.
Ability to work successfully in a fast-paced environment.
Excellent written and oral communication, including proper spelling.
Reliable, collaborative, and works with an enthusiastic mindset.
Success working independently and within a team.
Ability to type 30 WPM minimum.
Adhere to personal attendance schedule and arrive for work on-time.
Maintain full confidentiality and adhere to LSA's security policies at all times.
Benefits
Medical
Dental
Vision
401k with partial match
Other employer covered benefits
Competitive benefits package
Generous 401k match for qualifying employees
Company
Language Services Associates
Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment.
Founded in 1991
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Laura K.T. Schriver
Chairman and Chief Executive Officer
Company data provided by crunchbase
