Humana · 5 hours ago

Incident Management Practice Engineer

Remote Minnesota

Full-time

Remote

Mid, Senior Level

$89K/yr - $121K/yr

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Responsibilities

Drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications

Establishes policies, processes and systems for the implementation of a quality incident management process

Monitors trends in incidents and issues

Begins to influence department’s strategy

Makes decisions on moderately complex to complex issues regarding technical approach for project components

Work is performed without direction

Exercises considerable latitude in determining objectives and approaches to assignments

Qualification

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Microsoft OfficeIncident analysisProcess documentationSoftware Development LifecycleIIBA certificationITIL 4 certificationWaterfall MethodologyAgile MethodologyHealth care industryConsumer domainLeadership experience