Gainwell Technologies · 6 hours ago
Incident Manager - Sacramento, CA
Roseville, CA
Contract
Remote
Senior Level, Lead/Staff
$86K/yr - $123K/yr
9+ years exp
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Responsibilities
Lead the incident management process and oversee team members involved in resolving incidents.
Quickly detect service disruptions, assess their impact, and escalate critical incidents to the appropriate teams
Assemble and lead cross-functional teams to investigate, diagnose, and resolve incidents, assigning tasks and managing resource allocation
Provide clear and timely updates to stakeholders regarding incident status, mitigation efforts, and resolution timelines
Conduct post-incident reviews to identify the root causes of incidents, develop preventative measures, and improve future response strategies
Develop, document, and maintain incident management procedures, including escalation protocols and best practices
Track incident metrics, analyze trends, and generate reports to identify areas for improvement and inform decision-making
Work closely with Infrastructure, operations, and support teams to resolve incidents efficiently.
Create reports as required to establish that all required SLAs are being meet for the project
Qualification
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Required
Bachelor's degree or equivalent combination of education and experience
Nine or more years of support services, project, or program experience
Experience working with the technology industry
Experience working with company products and operating systems
Experience working with AWS services, architecture, and operational best practices.
Good project management skills
Good analytical and problem solving skills
Good interpersonal skills to interact with customers and team members
Good leadership and organizational skills
Good communication skills
Good skills in managing to contracts and budgets
Good relationship building skills
Ability to work in a team environment
Willingness to travel
Requires 24/7 on-call availability to manage and resolve critical incidents as they arise
Proficiency in ITSM (IT Service Management), including incident management, documentation, and hardware
Proficiency in incident response, infrastructure, ITIL, metrics, production environment, incident reports, technical issues, NOC (Network Operations Center), SOC (Security Operations Center), client-facing, Cloud, AWS and SharePoint
Create reports as required to establish that all required SLAs are being met for the project
Preferred
Bachelor's degree in business administration, engineering, information systems or related field preferred
Benefits
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (37)
2022 (101)
2021 (55)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-08Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Jacob Sims
EVP and Chief Technology Officer
Recent News
Texas CEO Magazine
2024-06-04
Company data provided by crunchbase
