150 applicants

Company

Bottomline · 8 hours ago

Incident Response Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Execute and improve ITSM processes related to Incident, Problem and Change Management

Understands, follows, and contributes to the refinement of ITSM processes, and create/analyze reports

Work with stakeholders to ensure process adherence

Respond to escalations as part of an on-call rotation

Shows demonstrable ownership and follow-up of direction given

Consistently shows initiative and drives work independently

Offers creative, alternative approaches to current ways of doing things

Identifies and manages risks making effort to mitigate or raising appropriately for guidance

Proactively and consistently raises and reports on design deficiencies and product/operational/project risks

Work with Product teams to capture application user experience in SLIs/SLOs

Relates effectively to people across all levels, including leaders, peers, and other team members

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITIL processesIncident ManagementProblem ManagementChange ManagementJiraPowerBIRoot cause analysisRisk managementData gatheringStructured problem-solvingDocumentation

Required

Bachelor’s degree in information technology, Project Management, or related field, or equivalent experience

At least 1 year of experience with using ITIL based processes

Ability to communicate clearly with peers and leaders to convey complex problems in a simple manner, keep notes and report on events

Highly organized, ability to juggle tasks and prioritize appropriately

Solid understanding and use of tools to automate processes or report on data (Jira, PowerBI, etc.)

Demonstrates strong commitment to personal learning and development

Proven experience in relative field and/or a degree in related technologies

Hands on experience in core focus

Excellent written and verbal communication skills

Contributing to complex documentation

Ability to breakdown complex processes and explain them to non-technical members of the team

Simplifies complex business problems to help engineering team conduct root cause analysis

Supports data gathering and assimilation to formulate a hypothesis, and conducts an objective root cause analysis using a structured problem-solving approach

Meets specific skills outlined in job description for specific role