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HCA Healthcare · 2 days ago
Incident Response Tech
Nashville, TN
Part-time
Onsite
Entry, Mid Level
1+ years exp
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Responsibilities
Monitors the health of IT infrastructure and business services while responding to all relative events and/or customer reports.
Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
Utilizes routine triage documentation while diagnosing alerts/incidents to provide infrastructure and business service incident resolution services. Documents resolutions or work completed to alerts/tickets in a defined and standardized method to ensure trending and categorization is available.
Creates a positive client support experience and builds strong relationships through problem understanding; handling clients with a consummately professional attitude. Ensures timely resolution or escalation by communicating promptly on progress.
Actively works to ensure ITG Service Level Agreements are met.
Identifies and acts upon opportunities to enhance triage procedures based on overall technical knowledge and experience
Expands current and upcoming product knowledge.
Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
Participates in ITG and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Qualification
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Required
Associate's Degree in Information Systems or related field
1 or more years of experience in a relevant IT role
ITIL Foundation Certification in one or more of the following: Microsoft (MCSA, MCSE, MCITP), VMware (VCP, VCAP), Citrix (CCA, CCAA), CompTIA (A+, Network+, Security+), AIX Admin, Red Hat RHCSA, Cisco (CCNA)
Specific platform knowledge in multiple areas is desired: Windows Server 2008 or higher, Unix, AIX 6.X & 7.X, Red Hat Linux 6.X & 7.X. Support of SAN-attached devices and tools such as HDLM, PowerPath, and Fast-T
Customer service training or experience
A working knowledge of providing customer support using Service Central
Experience with network fundamentals and performance principles, including a firm understanding of TCP/IP protocols
Strong understanding of virtual technology, such as, Microsoft HyperV, VmWare ESX, IBM LPARs, VIO servers, and micro-partitions is highly desirable
Written and verbal communication skills and the ability to work collaboratively are essential
Understanding and experience with operating system concepts and practical implementation of those fundamentals
Experience with monitoring tools, such as Splunk or Microsoft System Center Operations Manager
Ability to monitor, resolve, and escalate alerts appropriately
A knowledge of Active Directory/NT Account administration
Demonstrated ability and desire to learn line of business and business terminology
Demonstrated analytical and problem-solving skills
Ability to judge severity of issues and use discretion in obtaining required services
Ability to work independently with minimal direct supervision
Ability to succinctly communicate verbally and in a variety of media
Strong interpersonal relationship skills and the ability to work with a team
Preferred
Associate's Degree in Information Systems or related field
1 or more years of experience in a relevant IT role
Customer service training or experience
A working knowledge of providing customer support using Service Central
The job may require travel from time- to-time, but not on a regular basis
Benefits
Comprehensive medical coverage
Dental and vision benefits
Life and disability coverage
Flexible spending accounts
401(k) Plan with a 100% match
Employee Stock Purchase Plan with 10% off
Family support benefits
Employee Health Assistance Fund
Education assistance
Colleague recognition program
Paid time off and family leave
Consumer discounts
Retirement readiness services
Company
HCA Healthcare
HCA Healthcare is dedicated to giving people a healthier tomorrow.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$9.12M2014-06-25Post Ipo Debt· $3.2M
2012-10-15Post Ipo Equity· $5.92M
2011-03-11IPO· nyse:HCA
Leadership Team
R. Milton Johnson
Chief Executive Officer
Martin Paslick
Senior Vice President and Chief Information Officer
Recent News
2024-05-28
Business Journals
2024-05-24
2024-05-19
Company data provided by crunchbase
