Cigna Healthcare · 2 days ago
Individual & Family Plans (IFP) Sales Operations Lead Analyst - Remote - Cigna Healthcare
United States Work at Home
Full-time
Remote
Mid, Senior Level
$70K/yr - $116K/yr
5+ years exp
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Responsibilities
Partner with our sales and distribution team and serve as the liaison to our operations team and various internal and external partners to ensure brokers have everything needed to support IFP customers and sales processes.
Partner with IT, project management, digital, and marketing to provide input to align on prioritization of broker, call center, and customer related critical capabilities and strategic roadmap.
Demonstrate the capacity to synthesize complex information from disparate sources into a clear compelling story that helps the organization commit to action.
Effectively communicate with constituents and leaders to deliver technical solutions, user interfaces, screen designs, process changes, business flows and user impacts to everyday tasks of the stakeholders.
Partner with business strategy lead to manage work to ensure priorities are aligned to the business needs, project roadmap, deliverables, and milestones.
Demonstrated project management experience coordinating across teams, managing deliverables, risks, and issues.
Participate on critical project tasks including UAT, end user training, and communication of delivered features.
Document inquiries and tickets while looking for wider impacting trends, reporting them to leadership, and looking for solutions to better our broker experience.
Adaptable, flexible, and able to lead/manage through change. Goal oriented and personally accountable; resourceful and self-directed.
Qualification
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Required
BA/BS in business, communications, health care, or proven related experience.
5+ years knowledge of the health insurance industry, regulations, and rules.
Experience identifying support gaps, obtaining solutions, and effectively implementing change.
Strength in gaining consensus across internal partnerships.
Ability to work within a complex and rapidly changing regulatory environment.
Excellent verbal, written, and Microsoft Office skills.
Ability to work independently including strong organizational and time management skills.
Preferred
Experience with the Patient Protection and Affordable Care Act.
Experience participating technology projects.
Experience working with ticketing systems and CRM.
Experience working with Broker Relations functions including commissions, technology access, and process support.
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k) with company match
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
SMILE Health
2023-08-08Non Equity Assistance
1982-04-08IPO
Leadership Team
Eric Reed
Senior Vice President & CTO - Global Infrastructure Services & Technology Operations
James Beeson
SVP, Global Chief Information Security Officer
Recent News
Hartford Business Journal
2024-12-10
2024-12-05
2024-11-19
Company data provided by crunchbase
