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Company

ROI Healthcare Solutions, LLC · 2 hours ago

Infor Director, Technology Services

Georgia, United States

Full-time

Remote

Director/Executive

7+ years exp

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Health CareHospital

Growth Opportunities

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Responsibilities

Proactively manages and leads the Technology across multiple ERP product offerings (i.e. Workday, and Infor), providing services for cloud product tenant instance configuration, user provisioning and security configuration, on-going system maintenance, coding development, and client knowledge transfer

Accountable for building a strong, knowledgeable consultant team with a focus on quality of delivery; the team of resources includes Tech Leads with a focus on managing and leading technical components of implementation project tasks and Developers with design and programming expertise to develop data conversions, interface, and reporting needs of customers

Works with the SVP of Infor & ERP Shared Services to build and enhance the ROI Application Managed Services (AMS) offering and development of the team to support AMS

Builds and executes a support model for the ROI Community Health service offing with the SVP of Infor & ERP Shared Services to provide ongoing system support and issue resolution

Provides leadership and guidance for their team in capturing business requirements, system configurations, development, coding standards, and testing

Ensures the team is trained in the required project product, able to analyze system requirements, and prepared to facilitate and lead client-facing activities

Provides individual leadership, mentorship, and guidance with periodic one-on-one meetings, and provides timely feedback as needed to address concerns or issues

Communicates industry and product information to provide knowledge transfer and learning

Communicates area, practice, and project updates to their team through periodic communications and team meetings

Stays current with latest industry trends and applies them to existing service offerings or contributes to creating new ones

Identifies and drives business opportunities and collaborates with the SVP of ERP Strategy, Sales & Marketing and the Director(s) of Client Success; assists in defining project scopes while helping plan timelines and resource planning

Ensures compliance with methodology and development coding standards and works to update and enhance the standards where appropriate

Provides guidance and leadership in supporting the adherence to project scope for their respective teams

Lead team by providing knowledge transfer workshops and training to facilitate continuous improvement efforts

Mentors less experienced consultants and provides guidance on consulting skills and product knowledge

Provides guidance in mitigating risks, resolving issues and conflicts, while working with team members across all disciplines; encourages a drama free, positive work environment and culture

Supports sales initiatives by providing subject matter expertise in the Infor Finance product and / or assigning team member(s) for that function

Ensure all project documentation is updated utilizing defined ROI templates and stored in the appropriate location within two (2) business days of creation to support a seamless project audit

Maintain delivery monthly status reporting of issues, requests, and maintenance to AMS customers

Manage team to provide weekly status report(s) to their Project Manager for each billable client by 3:00 PM EST on Friday of each week

Accountable for the scheduling and management of team’s billable utilization targets

Ensure project delivery quality and consulting services excellence to support ROI’s KLAS ratings goals

Adhere to time requirements by submitting weekly time records by 5:00 PM EST Saturday for the week work was performed

Utilize remote work collaboration tools (Teams, etc.) for communication with other team members and clients, being logged in and available from 8:00 AM to 5:00 PM in your respective time zone, or the time zone of your assigned client

Demonstrate a strong work ethic and ownership of work products and work in a fast-paced, team environment

Maintains regular, consistent attendance and open communication with Project Managers, other Directors, and Practice Leadership

Completes all annual education/competency requirements; demonstrates ROI core values, adheres to policies and procedures

Travels as needed

Qualification

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ERP product certificationERP consulting experienceCloud-based enterprise systemsInfor FSM CloudSuiteSales proposals preparationData analytic solutionsSAAS models familiarityProgramming solutionsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookInfor CloudSuiteIndustry trends understandingCustomer satisfaction focus

Required

Bachelor's Degree in IT Management (or equivalent) and relevant ERP product certification(s)

Minimum 7 years of ERP-based consulting or equivalent work experience desired

Experience in most areas of ERP Technology including familiarity with SAAS models, cloud-based enterprise systems, cloud-based storage, working knowledge in one or more ERP systems of configuration considerations, end user security, workflow and custom development tools

Understanding of common programming solutions, such as Info’s IPA workflow, ION, etc

Understanding of thought leadership in industry trends in technology practices including automation of processing, data and organizational interoperability, and efficiencies of workflow

Proven ability to prepare sales proposals, statements of work, and conduct product demonstrations, where necessary

Proven experience in the technical design, implementation, and support of Infor FSM CloudSuite

Understanding of the reporting options for ERP systems and provide direction and education on data analytic solutions

Initiative to gain knowledge of current solutions and/or technologies to maintain and advance expertise

Ability to work to ensure customer satisfaction through quality and consistent execution of the ROI methodology

Experience with Word, Excel, PowerPoint, Outlook, and Infor CloudSuite

Ability to stay healthy, calm, and balanced in any challenging situation