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Company

Mount Sinai Health System · 4 hours ago

Information Technologies Product Owner III - Digital and Technology Partners - Remote

United States

Full-time

Remote

Senior Level, Lead/Staff

$103K/yr - $198K/yr

12+ years exp

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Responsibilities

Provides design, execution, deployment, and application support for Stratajazz to ensure the day-to-day operational activities are running as expected.

Manage integrations between different systems and ensure the smooth functioning of integrations

Manage the Operational Services provided by 3rd party vendors, including monitoring operational metrics and SLAs, facilitating service reviews with the business/IT stakeholders, and coordinating escalations where needed.

Acts as a liaison among stakeholders (business partners, IT team, service providers) in delivering the Application Support. Lead communication with internal staff and 3rd party service providers as required to resolve issues.

Continually looks for opportunities to refine operational procedures to ensure support is provided consistently with as few errors as possible.

Ensures ongoing Application and Vendor compliance

Partner with the business in supporting operational changes to the application portfolio driven by business events, process improvements, bug fixes, or software releases

Engages with the IT business partner to ensure IT projects being delivered are done in a supportable manner, that operational procedures are defined/updated prior to the production deployment, and that proper knowledge transition occurs to the application support team

Continually monitors software releases (SaaS as well as installed software) to assess the changes, define the impacts, and plan appropriately for any regression testing (validation impact where applicable), business/user communications, training, and any operational impacts associated with the changes

Stays abreast of IT services best practices.

Ensure SOPs, WIs are adhered to in the day-to-day operations

Regression testing of applications as required

Escalating issues with external vendors as required

Qualification

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StratajazzForecastingCost AccountingHealthcare TechnologyProject ManagementCustomer Service OrientationCollaboration Skills

Required

Bachelor degree in Computer Science or a related discipline

Twelve years of related experience, In-depth knowledge of associated technology areas that could impact area of responsibility; healthcare technology experience preferred.

5+ years of Stratajazz

10 years of experience and expertise in Forecasting, Planning and Cost Accounting is a must

Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding Stratajazz.

Excellent communication and presentation skills required.

Proven record of working with Senior Business Leaders in developing technology roadmaps and strategies.

Successful track record in delivering IT solutions on time and on budget.

Demonstrated successful working relationships with IT and Business Partners.

Exceptional customer service orientation and collaboration skills.

Extensive experience working in a team-oriented, collaborative environment.