200+ applicants
US Radiology Specialists ยท 2 days ago
Information Technology Applications Service Delivery Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Oversight of all Enterprise Applications for operational support, including MSP, vendor, and lifecycle management
Evaluates, designs and/or implements process or technology changes to enhance effectiveness and efficiency.
Recommends technology improvement opportunities to leadership and architecture teams.
Oversees technology lifecycle management for system components supporting service delivery.
Monitors service execution to ensure delivery within agreed service levels and user satisfaction.
Ensures compliance of service delivery by internal teams/MSP(s) within defined service levels and contractual obligations.
Promotes close cross-service provider integration throughout the software development lifecycle.
Coordinates internal team/cross-vendor delivery issues and mediates as required.
Plans corrective actions and measures potential implications for costs/charges.
Reviews and approves root cause analysis for systemic issues within the production environment.
Identifies, reviews, and approves service improvement plans to address problems or enhance service.
Participates in joint planning activities with internal teams/vendors to provide better support.
Validates adherence to Technology standards and policies.
Contributes to negotiation of service level agreements and holds teams/vendors accountable for consistent delivery.
Monitors and reports on service levels, reviewing and approving internal team/MSP delivered SLAs.
Develops and manages the budget for the 'run' operations and capability sustainment.
Reviews and validates vendor and/MSP invoices; compares against budget, supporting resolution of discrepancies.
Qualification
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Required
Must be located within the United States and work Eastern Time Zone hours
Willingness to be part of an on-call schedule every 3 weeks for a week at a time
Healthcare experience highly preferred
Radiology Imaging experience a plus
BS in Computer science, engineering or related field or an equivalent combination of education and/or experience
5+ years of experience with Technology service delivery management, including direct oversight of Technology managed service providers
5+ years of experience with Enterprise Business Applications, including direct oversight of support and lifecycle management
Extensive experience in complex vendor interaction, negotiation, and management
Strong understanding of best-in-class and emerging technologies for responsible service area
Experience with supporting Apps directly with Physicians and highly prefer experience working with Radiologists
Benefits
Healthcare experience highly preferred
Radiology Imaging experience a plus
Company
US Radiology Specialists
US Radiology is one of the largest and most progressive radiology groups in the country.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
J
John R. Perkins
Chief Executive Officer
Recent News
Modern Healthcare
2024-04-10
2023-08-28
Company data provided by crunchbase
