Briefly · 4 hours ago
Information Technology Professional
United States
Full-time
Remote
Entry Level
$45K/yr - $65K/yr
2+ years exp
Maximize your interview chancesLegal Services
Hiring Manager
Vilma Dyer
Insider Connection @Briefly
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Responsibilities
Answer, troubleshoot and document support calls and tickets
Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, mobile devices, and peripheral equipment and software
Assists in the customization and adaptation of existing programs to meet users’ requirements.
Administer e-mail and anti-virus systems.
Unpacking, repacking, shipment of equipment to users (typically done at the Rimon office)
Identify, isolate and repair/resolve hardware and software problems
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Utilize ticketing system to document and prioritize work
Works closely with Manager to purchase hardware and software
Contribute to technical Support documentation of resolutions, processes, and procedures
Assesses functional needs to determine specifications for purchases
Be a contributing member of a Technical Team
Qualification
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Required
Extensive knowledge & experience of Windows devices and support of Windows OS
Experience troubleshooting and replacing hardware on both desktop and laptop PCs
Proficient in the installation and management of home office or small business network firewalls.
Familiarity with cloud-based systems
Able and willing to learn new as well as existing technologies
Experience installing software, patches, updates on desktops and laptops
Experience troubleshooting basic network, software, printing problems
Excellent customer service, interpersonal, communication skills
2+ years working in an IT Professional role, experience following IT Policies & Procedures
2+ years supporting Windows environment, supporting Windows 10/11 desktop/laptop PCs
2+ years' experience setting up Desktops and Laptops
High School or GED completion required
Preferred
associate or bachelor’s degree preferred
Company
Briefly
Briefly provides legal back-office services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kamau Massey
Chief Executive Officer
Brian Li
Chief Financial Officer
Company data provided by crunchbase
