My3Tech · 5 hours ago
Information Technology Service Management Manager (only TX candidates)
Texas, United States
Contract
Remote
Senior Level, Lead/Staff
8+ years exp
Maximize your interview chancesInformation Technology
Hiring Manager
Diwakar Yadav
Insider Connection @My3Tech
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Responsibilities
Provide leadership and develop and manage projects which promote IT Service Management principles.
Guide Infrastructure and Operations maturity using Service Management methods.
Qualification
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Required
Experience with ITSM and ITIL governance processes.
Ability to think and act both strategically and tactically and know when to apply each type of action.
Very strong communication skills: oral, written, presentation and facilitation.
Technical understanding with ability to translate into business concepts.
IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues.
A good understanding of IT Outsourcing and Managed Services.
Statistical, numerical and analytical principles and processes.
Innovative thinking with service quality, and its improvement, within limits of costs and business direction.
Adhere to Project Management best practices.
Experience with ITSM service tools, ServiceNow, and Remedy.
Preferred
Proficient in the use of Remedy On Demand.
IT Service Management certification ITIL V3 or V4.
PMP Certification.
Business Process Engineering.
Technical Writing/Formal documentation skills.
Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.
Training experience.
Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)
Company
My3Tech
My3Tech is a company which provides IT Solutions and Services (Consulting & Staffing) to both Public and Private sectors.
51-200 employees
H1B Sponsorship
My3Tech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (24)
2022 (24)
2021 (40)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Prakash Reddy Saripalli, PMP
Founder & CEO
Company data provided by crunchbase
