Trend Health Partners · 3 hours ago

INFORMATION TECHNOLOGY SUPPORT ENGINEER

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $95K/yr

5+ years exp

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Health CareHospital

Hiring Manager

Nanette King, PRC

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Responsibilities

Breakfix Support and Ticket Management: Lead the management of breakfix tickets, prioritize and resolve technical issues, and ensure timely escalation for complex or high-impact issues. Provide high-level support to end-users and troubleshoot software, hardware, and peripheral issues.

Identity and Access Management (IAM): Administer identity and access protocols, including user account creation, permissions management, and secure deactivation for onboarding and offboarding processes.

Onboarding and Offboarding Coordination: Oversee IT onboarding and offboarding for employees, including resource provisioning, system access, and hardware configuration to support a seamless user experience.

Patch and Vulnerability Management: Lead the patch management process, monitor vulnerability reports, prioritize and implement security patches, and collaborate with IT security teams to address critical vulnerabilities.

Asset Lifecycle Management: Manage the asset inventory and lifecycle, including procurement, tracking, maintenance, and disposal of IT assets. Develop and maintain asset management policies to ensure optimal use of resources.

IT Service Management (ITSM): Utilize ITSM platforms (e.g., ServiceNow, Jira Service Management) for incident, problem, and change management. Implement ITIL best practices to enhance efficiency and reliability in IT operations.

Documentation and Process Improvement: Create and maintain documentation of IT processes, troubleshooting guides, and operational workflows. Identify areas for process improvement and recommend solutions to increase efficiency and service quality.

Mentorship and Leadership: Provide guidance and support to junior IT support staff, share expertise, and contribute to skill development within the team.

Collaboration and Communication: Serve as a liaison between IT and other departments, ensuring alignment on technology needs and seamless integration of IT solutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITSM platformsActive DirectoryAzure ADPatch managementVulnerability managementSCCMQualysTenableA+ certificationITIL FoundationMCSAMCSE

Required

High School Diploma or equivalent minimum requirement.

5+ years of experience in IT operations, desktop support, or a related field, with a strong understanding of IT support and operations in a mid-sized organization.

Advanced experience in ITSM platforms (e.g., ServiceNow, Jira Service Management).

Proficiency in identity and access management tools (e.g., Active Directory, Azure AD).

Knowledge of patch management and vulnerability management tools (e.g., SCCM, Qualys, Tenable).

Strong analytical and troubleshooting skills with attention to detail.

Excellent written and verbal communication skills.

Ability to prioritize tasks and manage time effectively.

Physical capability to handle and move IT equipment as necessary.