43 applicants

Company

Original Job Post

Lenox Corporation · 2 days ago

Information Technology Support Specialist

Hagerstown, MD

Full-time

Onsite

Mid Level

2+ years exp

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Retail

Hiring Manager

Agatha S.

Insider Connection @Lenox Corporation

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Responsibilities

Technology specialist will need to provide support and services with related hardware, software, and network and general functionality within the distribution operations. Ability to be flexible and adjust well to changing work assignments and environments. Effective communication and organization skills as well as a keen attention to detail. The ability to make decision and change course of action based on the needs of the business

Computer Equipment – Update patches with latest drivers, system utilities and security software, improve, fix, or replace accessories

Servers – Maintain Software or computer program that serve multiple clients

Phone VoIP – Install or Update Features to the phones, replace handsets, cords etc. Create list and tracking for department and users

Work with and maintain DHCP and Active Directories support such as set up and install devices. Assist with resets for user’s log on’s.

Local and Network Printers – Maintain and Troubleshoot with replacing printheads, cartridges. Connection with TCP/IP with shared printer server

Cabling Tech assemble and arrange Cat5 cabling to and from patch panels and switches

Wireless Equipment - Maintain and Troubleshoot

Support Automation Software and Hardware. Work with maintenance to support and configure PLC cabinets also master and slave conveyor scanners

Support (RF) Radio Frequency devices such access points, mobile computers, handheld devices. Learning and support the wavelink client server licenses

Provide off-shift hours support on nights/weekends if required

Training and guidance to All WMS users

Capable of managing and executing day to day responsibilities as well as user questions/issues as they occur

Modify and update files within management system using data base utility

Create menus, configuration, support users with menu functions, work with programmers to fix job errors

Create and maintain device description on the AS400 with client sessions and printers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Warehouse management systemsWarehousingRoot cause analysisMicrosoft officeVendor managementEquipment maintenanceInstallation supportComptia+Network troubleshootingCloud technologiesCommunicationProblem-solvingTeamwork

Required

Associates degree of completion and considering advancing your education for future, specific skills, and interests

Experience supporting technology solutions for end users

Two year or more experience with Warehouse Management Systems (Manhattan Associates SCALE preferred)

Good understanding of warehousing and physical distributions strategies and concepts

Ability to communicate effectively with all levels of the organizations

Work with vendors on root cause analysis to ensure proper utilization of technology solutions

Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)

Experience interfacing with corporate team members

Provide maintenance and installation support with all kinds of different equipment

Certifications CompTIA+ for troubleshooting, configure and manage wired and wireless networks also understanding technologies, including the cloud technologies

Ability to work long hours and weekends for the business needs