Ascendion · 4 hours ago

Infrastructure Customer Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

$130K/yr - $140K/yr

8+ years exp

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Riyaz Khatri

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Responsibilities

Act as the primary point of contact for customers requiring support for virtualization-related issues.

Troubleshoot and resolve complex virtualization issues across multiple platforms (e.g., VMware, Hyper-V, KVM, etc.).

Provide guidance on best practices for virtualization deployment, optimization, and security.

Assist with ongoing maintenance, monitoring, and troubleshooting of virtualized environments.

Lead and assist in deploying, installing, and configuring virtualization solutions for customers.

Work with customers to make sure their virtualization environment is properly configured for high availability, performance, and scalability.

Customize virtualization solutions to meet specific customer requirements.

Qualification

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Hybrid infrastructuresArchitecture designsTechnology managementVMwareHyper-VKVMMS Modern IT ArchitectureWindows certificationsAzure certificationsAdvanced MS certificationsInformation Technology degree

Required

Technical experience with hybrid infrastructures, architecture designs, and technology management.

8+ year of experience with customer-facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting

Understanding of MS’s Modern IT Architecture and Strategy

Proven track record in successfully planning, deploying, operating, and optimizing on-premises and cloud environments

Windows and Azure certifications

Preferred

Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.

Advanced MS certifications are preferred.

BA/BS (or higher) in Information Technology or equivalent experience