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DMI (Digital Management, LLC) · 2 days ago
Infrastructure Help Desk Coordinator
Washington, DC
Contract
Hybrid
Mid Level
3+ years exp
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Responsibilities
Escorts Pentagon tenants and vendors into the Infrastructure Facility Rooms and racks.
Monitors surveillance cameras in server rooms to ensure all tenant activities are in compliance with guidelines (physical security, installation and decommission procedures, etc.).
Supports authorized and emergency power and HVAC outages at the Pentagon.
Opens conference bridges to enable coordination and communication between multiple teams during authorized service interruptions.
Supports Power SME with outages and daily activities (change management, system administration, Infrastructure Facility Room escorts).
Operates server room rack security system. Responsibilities include but are not limited to: creating/running reports, generating new accounts, granting access to groups and/or individuals, removing users, setting account expiration dates.
Monitors server rooms and telecommunications closets and ensures all work is authorized.
Responsible for performing walkthroughs of server rooms and telecommunication closets to ensure that environmental are within acceptable ranges, equipment is properly staged, there are no security issues. If there are issues identified, the analyst must communicate and escalate to the appropriate teams for action.
Generates daily reports to track server room activities, changes, and incidents.
Qualification
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Required
H.S. Diploma with 3-5 years of specialized experience in related field
Self-Motivated/ Self starter
Ability to work independently as well as coordinate with team members and contract leadership
Effective time management skills
Ability to anticipate problems & take decisive action
Familiarity with JSP or similar DOD environment
Ability to use MS Office tools, such as Word, Excel, Outlook, SharePoint
Ability to communicate with tenants/customers as well as coworkers
US Citizen with an active DOD Secret (will be upgraded to TS/SCI)
Ability to walk, stand and sit for 8 or more hours when in an office building environment
Ability to speak, read, and write English proficiently and deliver a variety of instructions furnished in written, verbal, diagram, or schedule form
Ability to lift items weighing up to 50 pounds
Ability to understand a variety of instructions furnished in written, verbal, diagram, or schedule form
Ability to understand and communicate safety precautions when necessary
Preferred
Bachelor's Degree from an accredited university with 2 years of directly related experience
Benefits
401k matches both pre-tax and post-tax contributions
Financial wellness education
Life Insurance and Disability
Healthcare benefits
Wellness programs
Flu Shots
Biometric screenings
Company
DMI (Digital Management, LLC)
DMI is a leading global provider of digital services working at the intersection of the public and private sectors.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity· Undisclosed
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
A
Arvind Ramankole
SVP Technology, Digital Commerce Solutions
Recent News
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