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Company

RS Group plc · 7 hours ago

Infrastructure Manager - RS EMEA & APAC

Overland Park, KS

Full-time

Remote

Mid, Senior Level

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IndustrialService Industry

H1B Sponsor Likely

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Responsibilities

Responsible for all our Network and Core Infrastructure services across our RS EMEA and APAC regions.

Provide input into the life cycling and technical roadmap for our Network and Core Infrastructure services across our RS EMEA and APAC regions.

Escalation for Network and Core Infrastructure services issues within their area.

Engagement and relationship management with business and service key stakeholders.

Support Vendor Service Reviews for the services within this role.

Review and report on the services with business stakeholders.

Mentoring, developing and coaching of their staff.

Support the financial management of the Network and Core Infrastructure services

Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner.

Support and lead critical service issues and incidents for the areas they manage.

Stakeholder management of service owners.

Vendor management for the services this role is accountable

Provide regular and accurate management reporting on the Network and Core Infrastructure services.

Ensuring that the demand process is followed to allocate resources needed to deliver the agreed initiatives prioritised within the Keep the Lights and Strategic portfolios.

Attending Change Advisory Board (CAB) meetings as required and assessing requests for change for their impact on availability.

Relationship management across all the teams within IS&T, HR, Finance and our key business functions who own and use the applications supported by the IT Support and Operations function.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITIL principlesNetwork managementCore infrastructure managementIncident managementProblem managementChange managementRelease managementBudget managementVendor managementITIL PractitionerITIL FoundationHigh pressure decision makingStakeholder managementTeam development

Required

Clear Understanding on ITIL principles.

Experience supporting network and core infrastructure teams.

Solid understanding of Incident, Problem, Change and Release management processes.

Management of budgets in excessive of £1M and experience of managing to budget and evidence of driving successful cost savings initiatives.

Ability to maintain clear and focused thinking under stressful/high pressure situations.

Good line management skills including excellent experience of developing and coaching high performing teams.

Experience of managing in-house and outsourced support teams.

Ability to translate technical information into business terminology to ensure the business are clear on the technical impact of any application issues to their operations.

Stakeholder management across all levels within our organisation including to board level.

Good vendor management capabilities, this includes the ability to define and manage suppliers to contractual obligations and SLAs.

Strong verbal, written communication skills.

Good decision-making skills especially under high pressure situations such as incidents.

ITIL Foundation.

Preferred

ITIL Practioner

Benefits

Annual performance bonus

Enhanced maternity and paternity leave

Private healthcare

Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation

Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome

Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause

Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery

Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

Company

RS Group plc

Glassdoor

4.0

Formerly Electrocomponents plc We are a global omni-channel provider of product and service solutions for designers, builders and maintainers of industrial equipment and operations.

Founded in 1937

London, England, GBR

5001-10000 employees

https://www.rsgroup.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)

2022 (2)