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Company

ARU · 4 hours ago

Inside Claims Adjuster (Commercial Property)

Atlanta, GA

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Help ARS be “the best in the world” at what we do, and do not ever settle for mediocrity. Use every assignment as an opportunity to learn and grow as a professional.

Perform as Commercial Property inside adjuster. Set up claims files upon receiving notices of loss. Investigate, evaluate, and resolve coverage and damage issues, including obtaining, evaluating, and refining complete repair estimates for covered damages. Maintain thorough file documentation following company service expectations and best practices.

Deliver excellent customer service to internal and external stakeholders. Communicate with compassion and clarity to policyholders regarding coverage application and limits, policyholder duties, and process expectations. Perform with a high level of polish and professionalism, in all spoken and written communications. Address internal and external business challenges in a graceful and tactful manner. Complete all duties with a high degree of urgency, thoroughness, and accuracy.

Thoroughly review policy language and ensure proper and thorough application of policy intent. Evaluate incurred damage potential and set reserves based on current exposure. Update reserves based on additional data or facts gathered

Settle claims fairly and efficiently. Ensure that payments are timely issued and that liability releases are obtained as needed to affect the efficient resolutions of claims

Perform all duties within the authority granted and according to company procedures. Escalate issues proactively if an exposure has the potential to exceed an authority limit. Provide recommendations and request additional authority as appropriate

Coordinate vendor services such as contractors, emergency repair, cleaning services, and various replacement services

Maintain knowledge of relevant local, state, and federal statutes and regulatory requirements. Stay current with changing legislation, share knowledge with colleagues, and apply information as appropriate. Ensure compliance with all regulations and Fair Claims Practices Guidelines at all times.

Identify suspicious losses. Recommend referral to SIU where appropriate; assist the SIU as requested

Participate in large/complex exposure file analyses and strategy development via roundtable discussions

Perform all duties with a high degree of urgency. Ensure that all tasks are properly executed on time, 100% of the time.

Perform other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Commercial Property ClaimsEstimating with XactimateClaims Coverage KnowledgeConstruction KnowledgeAIC DesignationCPCU DesignationAFIS DesignationAdjuster LicensingCustomer Service SkillsTime Management Skills

Required

5+ years of COMMERCIAL PROPERTY claims experience.

Excellent knowledge of construction/reconstruction.

Expertise in coordinating estimators, engineers, forensic accountants, and other vendors in adjusting property damage and business interruption claims.

Experience directly handling litigated cases, directing and coordinating with defense counsel.

At least one of the following: (A) a bachelor's degree from an accredited college or university, (B) an Associate In Claims (AIC) designation, or (C) a CPCU or AFIS designation.

Excellent knowledge of COMMERCIAL PROPERTY claims coverages and principles.

Ability to read, analyze, interpret, and apply appropriate professional knowledge while reading/reviewing insurance policy forms, contracts, business periodicals, professional journals, technical procedures, and governmental regulations.

Professional and polished in verbal and written communication.

Proficient in composing polished and professional written communications, including claims documents and structural damage estimates.

Proficient at creating estimates with Xactimate; proficient with other modern business technologies such as word processing and spreadsheet software.

Excellent customer service and negotiation skills, with the strong ability to resolve challenging situations with a patient and calm demeanor.

Excellent critical thinker and problem-solver.

Strong ability to think logically leveraging personal judgment and experience to reach appropriate determinations under pressure, applying contractual provisions, regulations, and applicable law in the context of the facts and circumstances.

Exceptional organization and time-management skills, with an excellent ability to effectively and independently manage a fluid workload.

Ability to obtain and maintain proper adjuster licensing and continuing education as required.

Adherence to remote-work best practices, including having an appropriate professional home-office set-up, with reliable high speed internet.

Working either EASTERN or CENTRAL time business hours is required.