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Company

Service Corporation International · 14 hours ago

Inside Sales Professional

Miami, FL

Full-time

Remote

Entry Level

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Responsibilities

Responsible for attaining or exceeding monthly sales revenue quota. Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products. Influences consumer on the benefits of pre-planning for a soft close.

Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options. Develops an understanding of each family’s unique needs and offers solutions to meet their needs. Provides service beyond expectations to form the foundation for future sales. Promotes the SCI Brand and service excellence.

Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions. Provides and walks family through final contract. Addresses final questions.

Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships. Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars. Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends

Obtains referrals from families served through after care visits (ACV).

Schedules sales appointments. Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments.

Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments. Connects with families through listening, honest communication and genuine concern

Supports families in time of grief with acts of kindness; attends services and/or receptions.

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future

Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes

Shares family concerns with rest of the SCI team

Qualification

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Sales experienceCustomer Relationship Management (CRM)Funeral Directors LicenseLife Insurance licensePublic speakingBilingualComputer skillsGoal oriented

Required

High school diploma or equivalent required

Current state/province issued driver’s license with an acceptable driving record

Computer and technology skills

Goal oriented self-starter

Ability to work well in a team, as well as independently

Ability to work a significant number of evenings and weekends

Preferred

College coursework preferred

Funeral Directors License where required by state law

Life Insurance license where required by state law; company will support obtaining licensing

Sales experience preferred

Industry experience a plus

Previous Customer Relationship Management (CRM) systems experience a plus

Public speaking ability; comfortable presenting to small groups

Bilingual is a plus

Company

Service Corporation International

Glassdoor

3.4

Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services.

Founded in 1962