Authenticx · 11 hours ago
Insights Analyst (Healthcare Call Evaluator)
Indianapolis, IN
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Evaluate interactions between our healthcare clients and their customers, and complete evaluations to capture the data that the client is seeking.
Use predefined rules to label interactions consistently and objectively.
Apply verbal and written communications to evaluate quality and compliance while revealing customer insights.
Use your listening skills to concisely capture stated and implied messages and document them in our online proprietary system.
Work independently and collaboratively with a virtual team to promote accuracy and consistency.
Provide insights and trends to team leaders who will take the results to tell a compelling story to our clients.
Become a subject matter expert in the programs and services offered by our clients.
Qualification
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Required
1-3 years of experience in health care, social work, compliance, quality assurance or similar fields.
Nurses (RN, LPN, etc.) and other healthcare professionals with nursing degrees (BSN, MSN, etc.) especially welcome.
Must have superior listening and written communication skills.
Working knowledge of Microsoft Office suite.
Demonstrate timeliness by meeting deadlines for assignments and special projects.
Ability to work effectively autonomously with limited supervision.
Strong communication and collaboration skills and a desire to learn.
Process-driven with high attention to detail.
Preferred
Associate’s or bachelor’s degree preferred with a focus in health care, social work, English/writing, data analysis, or similar fields.
Customer service, call center, direct patient care or telephonic care management experience desired.
Benefits
Free health insurance options
Comprehensive benefits - medical, vision, dental, life, and disability insurance
HSA and FSA plans
401(K)
Unlimited vacation time
Generous paid holidays, sick leave, and parental leave
Perks at Work membership for discounts on shopping, travel and much more
Company
Authenticx
Authenticx provides a single source of conversational data for customer insight analytics to inform business decisions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$28.3MKey Investors
Blue Heron CapitalSignal Peak VenturesM25
2023-01-17Series B· $20M
2021-06-02Series A· $7.5M
2020-05-22Pre Seed· $0.8M
Leadership Team
Amy Brown
CEO
Recent News
Indianapolis Business Journal
2024-05-20
Company data provided by crunchbase
