CaptionCall by Sorenson ยท 19 hours ago
Installer/Trainer
Cincinnati, OH
Full-time
Remote
Entry Level
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Responsibilities
Install and troubleshoot CaptionCall phones
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist Outreach Specialist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Adapt to new responsibilities as necessary
Other duties as assigned
Qualification
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Required
High School Diploma or GED
Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking and listening
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be reliable, organized and punctual
Ability to adapt to constantly changing environments
Able to sit/stand for a long period of time in an office environment
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
Regular and predictable attendance required.
Preferred
Basic computer knowledge and experience
Sales experience
Experience working in the hearing health field
Experience working with senior citizens
Benefits
Cell phone and tablet provided
Mileage reimbursement
Remote field work
Hourly rate plus piece rate
Company
CaptionCall by Sorenson
CaptionCall by Sorenson provides captioned telephones to those who have hearing loss and have difficulty hearing on the telephone.
Founded in 2010
5,001-10,000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase
