Medallia · 4 hours ago
Instructional Design, Sr. Analyst
United States
Full-time
Remote
Mid, Senior Level
$68K/yr - $101K/yr
3+ years exp
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Responsibilities
Conduct education needs analysis and ongoing instructional design guidance on content creation projects.
Translate technical product feature specs and best practice enablement content into clear, concise, engaging, and relatable written education scripts for all learner audiences.
Incorporate appropriate learning activities and exercises to enable learners in achieving learning objectives.
Design, write, and manage learning projects to deliver high-quality education content (e.g., online courses, job aid handouts, instructional videos, product tours, scenarios, and product simulations) with support from subject matter experts and e-learning developers.
Maintain education content by staying up-to-date with the latest design standards, product features, and field practices.
Partner with key stakeholders across Product, Engineering, Technical Support, Sales, and Professional Services as an education advocate.
Qualification
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Required
3+ years of relevant work experience in instructional design, corporate training, or product enablement
Demonstrated ability to translate technical product features and workflows into engaging learning materials
Demonstrated experience working across complex organizations and with multiple business partners
Preferred
Experience working with instructional design principles and practices, including adult learning theories, interactive training, and learning design
Excellent communication skills, both written and verbal
Excellent technical writing skills
Lightning-fast learner with a natural curiosity about how products and services work to deliver customer value
Experience working with or training on SaaS and/or enterprise software
Ability to work collaboratively and manage training development projects
Detail-oriented and consistently deliver high-quality work on time
Create and foster relationships with product managers, departmental teammates, and other stakeholders because you know it leads to stronger content
Benefits
Medical
Dental
Vision
401(k)
Short term and long term disability
Life and AD&D insurance
Statutory leaves
Paid parental leave
Paid holidays
Company
Medallia
Medallia provides SaaS platform focused on customer experience management.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$325MKey Investors
Ankona Capital PartnersSequoia Capital
2021-07-26Acquired
2019-07-18IPO
2019-02-28Series F· $70M
Leadership Team
Eli Portnoy
SVP and GM
Rajendran Nair
Vice President Product Marketing
Recent News
2024-11-28
2024-11-07
Company data provided by crunchbase
