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Company

Original Job Post

US Tech Solutions · 2 days ago

Instructional Designer II

Seattle, WA

Contract

Onsite

Mid Level

3+ years exp

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Responsibilities

Collaborate effectively with subject matter experts to define learning objectives.

Perform needs analysis and evaluate existing documentation to identify the most appropriate training approach and content.

Plan and write content for training programs using various instructional methods.

Create engaging trainee evaluation tools to measure knowledge transfer.

Build processes and templates to streamline the development of training materials.

Maintain existing programs to ensure content relevance.

Communicate effectively with adjacent teams.

Develop Help Content (40%)

Create Standard Operating Procedures (30%)

Orchestrate Content Updates across PO (15%)

Facilitate CSA onboarding trainings (10%)

Manage Customer Contacts (5%)

Qualification

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Experience DesigningBuilding Online Job AidsWriting Support MaterialsSubject Matter Expert CollaborationNeeds AnalysisContent PlanningTrainee EvaluationProcess BuildingMaintaining ProgramsInstructional Theories KnowledgeAdult Learning ApplicationKnowledge Management PrinciplesMicrosoft Office ProficiencyHTML ProficiencyPhotoshop ProficiencyE-learning Software Experience WriterPassion for ClarityHelping People LearnCollaborationCreative Problem Solver Organizational SkillsInterpersonal SkillsTechnical writingEducational backgroundInstructional designProblem-solvingHard-working

Required

Strong writer with a passion for clarity and helping people learn

Experience designing and building online job aids and references

Experience writing materials that support customer onboarding and customer support activities

Collaborate effectively with subject matter experts to define learning objectives

Perform needs analysis and evaluate existing documentation

Plan and write content for training programs

Create engaging and valid trainee evaluation tools

Build processes and templates for new training materials

Maintain existing programs to ensure content remains relevant

Comfortable in a fast-paced, multi-tasked, high-energy environment

Creative and analytical problem solver

0-3 years of relevant experience

Knowledge and application of instructional theories, adult learning, on the job learning, knowledge management theories, and principles in both online and classroom instruction

Excellent organizational and interpersonal skills

Fluency in all Microsoft Office applications, HTML, and Photoshop

Experience using e-learning software such as Captivate or Viewlet Builder

Bachelor's degree