Safeguard Properties · 1 day ago

Insurance Customer Service

United States

Full-time

Remote

Entry Level

1+ years exp

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Real Estate

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Responsibilities

Respond to and effectively resolve daily e-mails and telephone calls from all parties involved in the insurance inspection process.

Convey the right message the first time while projecting an enthusiastic attitude

Possess the capability, empathy and verbal communication skills to deal with difficult customers

Properly document the account with necessary details and follow up information

Work collaboratively with others on the Customer Service team, as well as internal departments to provide resolution to Customers and escalate when necessary

Maintain familiarity with client parameters

Create reports in Excel

Respond to all business communications within 24-48 hours

Required to meet or exceed productivity and quality standards set forth by the department

Qualification

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MS Office proficiencyTyping skillsProduction-driven environmentContinuous follow-upCompeting priorities managementMultiple applications navigationConflict management