Centerfield · 1 day ago

Insurance Training Facilitator

United States

Full-time

Remote

Entry, Mid Level

$55K/yr - $65K/yr

2+ years exp

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Responsibilities

Providing virtual facilitation and adult learning subject matter expertise on special projects to help deliver on key initiatives

Facilitate virtual training for designated licensed and/or non licensed agents with the ability to deliver, project and motivate trainees through effective training methodologies both in group and individual setting

Communicate effectively, both orally and in writing, with managers, colleagues, and other departments

Plan and conduct activities for a balanced program of instruction that meets the needs of adult learners

Prepare instructional materials and presentations

Cross collaboration with various stakeholders to identify training needs, identify performance gaps, and implement training best practices to ensure alignment with company needs

Develop new or modify existing content that includes clear objectives for all trainings, workshops, activities, and projects

Provide a positive environment and manage group conduct to promote active engagement of participants in the learning process

Track metrics and performance of new hire

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Facilitation experienceVirtual training expertiseMedicare knowledgeAdult learning methodologiesTraining content developmentCall center leadershipMicrosoft SuiteGoogle SuiteHealth Insurance LicenseCorporate Trainer CertifiedEffective presentations

Required

Must have previous facilitation experience in call center sales environments and working knowledge of system processes to ensure successful delivery of training

Proven experience as a virtual facilitator or similar role, with a strong understanding of online facilitation best practices.

Experience in Medicare and ACA

Excellent verbal, written and calendar maintenance skills with the experience of creating and conducting effective presentations

Prior call center leadership experience

Ability to employ effective engagement techniques to transfer ownership of the learning experience to the participants

Detail oriented and exhibit proficiency in follow-up and time management skills

Have good attendance and flexible schedule to train in hours that meet business needs

Ability to utilize innovative approach to facilitation through knowledge of adult learning methodologies

Create and maintain an effective learning environment through facilitative leadership

2+ year experience in designing and developing training content

Experience with Microsoft and Google Suite

Active Health Insurance License