72 applicants

Company

NTT DATA · 1 day ago

Intake Call Associate, Remote US

Boston, MA

Full-time

Remote

New Grad, Entry Level

$18.20/hr - $18.20/hr

0+ years exp

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Information ServicesInformation Technology

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Responsibilities

Effectively manage work volume by handling inbound calls/fax/ePA requests utilizing appropriate courteous and professional behavior based upon established standards.

Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers.

Communication with other internal groups regarding determination status and results (nurses, pharmacists, medical staff).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Prior authorization experienceData entryProficient computer skillsWindows environmentPharmacy terminologyBusiness correspondenceMathematical calculationsQuality standardsLearning complex material

Required

0-3 years of related work experience.

1 year of Prior authorization experience / knowledge.

1 year of data entry.

1 year of customer service experience with good written and verbal skills.

Good phone manner.

High School Diploma or GED required.

Preferred

Strong Attention to detail.

Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality.

Proficient computer skills and the ability to navigate in a Windows based environment.

Ability to follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexible.

Ability to work in a high pressure, time sensitive environment.

Project a professional business image, through phone interaction as well as internal communications.

Demonstrated problem-solving ability and attention to detail.

Demonstrated sense of urgency with assignments.

Strong organizational skills.

Strong telephone skills.

Ability to read and understand pharmacy/medical terminology.

Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations.

Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations.

Ability to perform basic mathematic calculations maybe required.

Ability to interpret a variety of work instructions provided through a variety of mediums.

Ability to anticipate needs and resolve issues with urgency.

Ability to consistently meet quality and production standards.

Displays confidence in the ability to learn complex material.

Demonstrates intellectual curiosity through inquiries to ensure deep understanding of the business and deliver accurate results.

Associates degree in Business, Accounting or equivalent work experience preferred.

Company

NTT DATA

Glassdoor

3.9

NTT DATA provides broad range of IT services and solutions, including consulting, systems integration, and IT outsourcing. It is a sub-organization of Nippon Telegraph and Telephone.

Founded in 1988

Koto, Tokyo, JPN

10,001+ employees

https://www.nttdata.com/jp/ja/

H1B Sponsorship

NTT DATA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (185)

2022 (731)

2021 (838)

2020 (1190)