112 applicants

Company

NTT DATA · 3 hours ago

Intake Call Associate, Remote US

Boston, MA

Full-time

Remote

New Grad, Entry Level

$18.20/hr - $18.20/hr

0+ years exp

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Information ServicesInformation Technology

H1B Sponsor Likely

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Responsibilities

Effectively manage work volume by handling inbound calls/fax/ePA requests utilizing appropriate courteous and professional behavior based upon established standards.

Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers.

Communication with other internal groups regarding determination status and results (nurses, pharmacists, medical staff).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Prior authorizationData entryWindows environmentPharmacy terminologyMathematics calculationsQuality standards

Required

0-3 years of related work experience

1 year of Prior authorization experience / knowledge

1 year of data entry

1 year of customer service experience with good written and verbal skills

Good phone manner

High School Diploma or GED required

Preferred

Strong Attention to detail

Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality

Proficient computer skills and the ability to navigate in a Windows based environment

Ability to follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexible

Ability to work in a high pressure, time sensitive environment

Project a professional business image, through phone interaction as well as internal communications

Demonstrated problem-solving ability and attention to detail

Demonstrated sense of urgency with assignments

Strong organizational skills

Strong telephone skills

Ability to read and understand pharmacy/medical terminology

Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations

Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations. Ability to perform basic mathematic calculations maybe required

Ability to interpret a variety of work instructions provided through a variety of mediums

Ability to anticipate needs and resolve issues with urgency

Ability to consistently meet quality and production standards

Displays confidence in the ability to learn complex material

Demonstrates intellectual curiosity through inquiries to ensure deep understanding of the business and deliver accurate results

Company

NTT DATA

Glassdoor

3.9

NTT DATA provides broad range of IT services and solutions, including consulting, systems integration, and IT outsourcing. It is a sub-organization of Nippon Telegraph and Telephone.

Founded in 1988

Koto, Tokyo, JPN

10,001+ employees

https://www.nttdata.com/jp/ja/

H1B Sponsorship

NTT DATA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (185)

2022 (731)

2021 (838)

2020 (1190)