Sirva · 2 days ago

Intercultural Program Specialist

USA

Full-time

Onsite

Mid Level

2+ years exp

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Responsibilities

Manage delivery of high-quality Intercultural services to clients.

Provide customer service to clients and customers; manage client accounts including development of account profiles and strategies, providing necessary reports or service updates for clients.

Maximize opportunities for additional revenue from existing accounts with focus on improved penetration rates and capture rates.

Responsible for accurate billing of IC services and expense management to meet budget targets.

Select and manage trainers for each intercultural program, provide support to trainers on operational issues, concerns, and questions.

Serve as intercultural SME to support account management and sales teams; activities may include creating and giving client reviews or presentations, writing, or contributing to proposals, developing client reporting.

Qualification

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Microsoft proficiencyClient relationsInternational businessIntercultural trainingHuman resourcesIntercultural industry experienceInternational relocation experienceHR experienceProject managementGlobal workforce developmentProblem solvingCommunicationCustomer serviceConsultative skillsListening skillsTeam playerDetail orientedSelf-directedProactiveCultural awarenessAccount managementIntercultural operationsService expertiseInterpersonal skillsProblem-solvingClient-oriented