Kings Education ยท 9 hours ago
INTERNATIONAL STUDENT ENROLLMENT/SALES SUPPORT COORDINATOR
Los Angeles, CA
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Serve as the key contact for agencies and students:
Provide excellent customer service to the partner agents, including explaining all steps of the application process
Diagnose and address application challenges, guiding students step-by-step through the application process.
Achieve monthly submission targets by effectively engaging with students, identifying potential barriers, and motivating them to complete the application process.
Follow ups with students/agents (incomplete applications, I-20 documents, visa statuses, flight info, messaging groups with students and agents to ensure application conversion etc.)
Ensure after-arrival care: liaising with parents and the schools, as well as translating and sharing school reports
Prepare daily and weekly reports on engagement, application status, and resubmission metrics to provide insights to team leads and management.
Liaise with US admissions team about new applications and pre-arrival matter:
Ensure complete applications are submitted (including MOI information for graduate students, preliminary GPA calculations, general information on regional grading systems etc.)
Input student information data in CRM tools and shared files.
Accurately document all student interactions, outcomes, and partner coordination efforts in CRM tools.
Maintain confidentiality of student information and ensure all data is handled in compliance with data policies.
Qualification
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Required
3+ years in customer service, account management, or application support, preferably in higher education.
Excellent English verbal communication and active listening skills, with an empathetic approach.
Strong ability to work with internal teams and external partners to coordinate support for students.
Proven ability to work towards and achieve targets; goal-driven and able to adapt to performance expectations.
Proficiency in CRM tools, Microsoft Office (Excel, Word), and Android call-recording software.
Ability to work independently while maintaining high motivation and focus on performance.
Detail-oriented with strong organizational skills.
Flexible and adaptable to evolving processes and requirements.
Preferred
Knowledge of regional grading systems and GPA conversion.
Ability to speak multiple languages.
Company
Kings Education
Kings Education is an education & knowledge management firm that offers offer a complete range of courses for international students
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
