Sirva · 13 hours ago

International Survey & Quoter

United States

Full-time

Remote

Mid Level

3+ years exp

Maximize your interview chances

ConsultingCustomer Service

Insider Connection @Sirva

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

50(%) Survey Coordination

Upon receipt of a survey request, immediately reach out to the transferee to introduce themselves using existing e-mail templates or via phone, depending on the preference of the booking agent.

Coordinate survey dates amongst the transferee and the origin agent or through our 3rd party virtual survey provider.

Follow-up the day after survey for results and chase/escalate until received.

Communicate progress with the booking agent.

50(%) Quoting

Plan and ensure the most efficient and cost effective shipment routing (Dort to Port) based on customer requirements.

Start with existing tariffs and negotiate with agents and vendors for best pricing.

Provide multiple routes and options and send quote doc(s) to booker within 48 hours of survey.

Follow up on quotes sent and disposition accordingly.

Once booked, coordinate a warm handoff to the IMC.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IMC experienceRouting skillsSurvey coordinationConsumer rapport buildingHigh energy communicationClosing deals