Investigations Manager - Claims @ CoventBridge Group | Jobright.ai
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Investigations Manager - Claims jobs in United States
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CoventBridge Group ยท 13 hours ago

Investigations Manager - Claims

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Responsibilities

Review all new assignments to include pre-investigative work, client supplied documents and SLAs to ensure all necessary information is present. Contact the client for any clarification and relay expectations to field investigators
Review and process daily updates to clients
Conduct quality control reviews of investigative work in assigned area of operation by ensuring client special handling instructions are followed, and case objectives and due dates are met
Ensure effective production and performance management within team by monitoring workloads
Communicate effectively with investigative field staff and client regarding progress of assigned cases, and recommendations for further initiatives
Monitor the progress and quality of the investigation from beginning to end to ensure the service level requirements are met, quality achieved and investigative planning is followed
Manage challenging caseload with high degree of customer focus
Approve payroll, expenses and time off for direct reports
Review and process investigator submitted work product. Focus on quality and compliance with customer expectations
Evaluate staff performance and work closely with Human Resources to ensure proper handling of employee topics
Review, act on, and respond to SARs (Service Action Requests) in a timely manner
Conduct regularly scheduled calls with your staff

Qualification

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Property & CasualtyInsurance Claims InvestigationMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookGoToMeetingRelationship Building

Required

Proficient in Property & Casualty lines of business
Ability to cultivable and build relationships
Ability to prioritize, organize, & multi task
Have excellent communication skills, both written and verbal
Be analytical and methodical in your approach to problem solving
Be able to act quickly and decisively
Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, as well as web-hosted services (i.e. GoToMeeting)
Proficient with AOE/COE and other business lines (CA only)
A Bachelor's Degree in Criminal Justice or closely related field with at least three (3) years of insurance claims investigative experience with at least one (1) year focused on non-surveillance field tasked based investigations
Or any combination of education and experience appropriate to demonstrate the competencies necessary to perform the essential job functions

Preferred

Minimum of 1 year with CoventBridge Group and at least 6 months in your current role
Recommendation from direct supervisor

Benefits

Medical, Dental, Vision plans
Life, LTD and STD paid by the employer
401(k) with company match up to 4%
Paid Time Off and company paid holidays
Tuition assistance after 1 year of service

Company

CoventBridge Group

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oventBridge Group is a full service investigation company

Funding

Current Stage
Late Stage

Leadership Team

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Doug Merriman
Chief Executive Officer, Chief Operating Officer and President
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Company data provided by crunchbase
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