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Company

Original Job Post

Trinity Health · 2 days ago

IS Help Desk

Newtown Square, Pennsylvania

Full-time

Hybrid

Entry Level

1+ years exp

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DeliveryHealth Care

H1B Sponsorship

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Responsibilities

Addresses all customer contacts promptly via various channels such as phone, email, webchat, etc., and provides initial support or escalates calls when necessary.

Assists customers in resolving issues, resets passwords, unlocks accounts, and educates users on supported systems.

Documents issues in the call tracking system with clear descriptions and follows departmental policies and procedures.

Interacts with users to provide login ID, access, and connectivity to applications and systems.

Maintains knowledge of laws/regulations, compliance programs, and code of conduct to ensure ethical behavior.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer scienceInformation systemsIS systemsMicrosoft applicationsMainframeWANTelecommunicationClinical applicationsCall-tracking toolTyping/keyboard skillsActive DirectoryAzure Active DirectoryCall center environment40 WPM typing speedProblem-solvingTime managementCollaborationLeadershipIntegrityMotivation

Required

Associate’s degree in Computer Science or Information Systems or vocational training and certification in computers or an equivalent combination of education and experience is preferred.

Minimum of one (1) year customer service experience or demonstrated ability is required.

At least two (2) years of experience providing basic support and understanding of IS systems, PC and/or Microsoft applications, mainframe, midrange, WAN, telecommunication and various clinical applications is preferred. An understanding of the interactions between system components is also desired.

Must be proficient in the use of computers in order to provide initial system telephone support service. Experience in utilizing a call-tracking tool is desired.

Basic knowledge of the call center environment and the importance of time management skills desired.

Well-developed typing/keyboard skills required (40 WPM).

Working knowledge of Active Directory and Azure Active Directory.

Must be comfortable operating in collaborative, shared leadership environments.

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

Preferred

Minimum of one (1) year customer service experience or demonstrated ability is required.

Company

Trinity Health

Glassdoor

3.4

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.

Founded in 1978

Livonia, Michigan, USA

10,001+ employees

http://www.trinity-health.org

H1B Sponsorship

Trinity Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (6)

2022 (11)

2021 (7)

2020 (10)