Sobi - Swedish Orphan Biovitrum AB (publ) · 23 hours ago

IS/IT Lead North America

Waltham, MA

Full-time

Remote

Senior Level, Lead/Staff

$244K/yr - $295K/yr

10+ years exp

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BiotechnologyGenetics

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Responsibilities

Oversee function and individual goals; evaluate employee performance, provide effective staffing and career development opportunities

Prepare for and lead NA IS/IT acquisition integrations and product launches

Streamline, communicate and accomplish established service levels / turnaround times for new employee and existing employees while maintaining an internal customer satisfaction over 75%

Evaluate and deploy operational improvements to support NA business functions

Continue to improve communication and support of key projects with global IT team

Develop strategic IT roadmap to support critical systems, construct business cases and lead implementation of new programs and initiatives

Define and manage annual and long-term NA IT budget

Act as escalation point for all IT matters stemming from North America Leadership and Global IT Leadership Teams

Oversee Information Security and Data Governance for NA to ensure proper protocols and standards are being applied

Oversee NA Datawarehouse and Analytics platform capabilities

Partner with Quality Assurance and business system owners across North America and with global IT/IS to ensure GxP computerized systems are operating effectively, efficiently, and in compliance to US GxP regulations and EU guidelines

Responsible for managing applicable IT MSP vendor relationships, including negotiation of contracts and service level agreements

Responsible for all A/V and Networking technology at Waltham and Morrisville office locations, including limited facilities support

Qualification

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Computer System Validation (CSV)BiotechPharmaceutical ExperienceTechnical BackgroundCustomer Service SkillsMatrix Organization ExperienceLarge International Company Experience