192 applicants

Company

CareOregon · 17 hours ago

IS ServiceNow Systems Analyst

Portland, OR

Full-time

Remote

Entry Level

$71K/yr - $87K/yr

1+ years exp

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Health Care

No H1B

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Responsibilities

Participate in objective decision making to maintain data integrity, alignment and usability of ServiceNow for multiple departments across the organization in line with organizational objectives.

Maintain knowledge of the impact a configuration change has on upstream and downstream services and business workflows.

Assist IS Service Quality manager ITSM system governance including the evaluation and monitoring of ServiceNow to ensure alignment with and sustainability.

Participate in frontend and backend process testing and implementation of new modules and capabilities of Service, and ongoing upgrades.

Perform routine quality assurance testing to validate configuration behavior against established baselines.

Develop and maintain appropriate configuration documentation related to configuration and processes.

Collaborate with the Service Quality Manager and IS Service Delivery Director to build ServiceNow project portfolio.

Collaborate with the ServiceNow Architect to accurately test development and automation.

Serve as the point of escalation following the service desk for ServiceNow users experiencing functionality issues.

Assist other departments with ServiceNow functionality questions for current, new or emerging work.

Assist stakeholders in submitting comprehensive development and Change Control Board requests.

Assist ServiceNow architect, application and service desk support, and engineers with a variety of user, process and system needs, such as interpreting requirements for technical solutions and verifying deployed solutions meet the business need.

Support internal and external auditors to provide system configuration information, as needed.

Participate fully and constructively in department meetings, department decisions and department growth.

Participate as a resource in interdepartmental workgroups, such as the Change Control Board, cost and utilization committees, and payment integrity program.

Maintains impartiality and upholds the objectives of the organization.

Participate in software user groups, attend conferences to further education and establish relationships with peer organizations.

Grow skills in submitting detailed, concise system functionality incidents to ServiceNow using their service software.

Develop effective working relationship with ServiceNow liaisons to communicate CareOregon business needs, identify defects, and resolve system functionality gaps.

Monitor reported issues and escalate serious issues or delays to management.

Keep on top of ServiceNow roadmap and future releases to ensure readiness for upgrades.

Work with business teams to develop accurate Agile stories, accurately reflect the voice of the customer in requirements, validate test results, and build accurate system process and training documentation.

Drive Agile projects to completion including story development and test result validation.

Act as scrum master in daily standups.

Perform work in alignment with the organization’s mission, vision and values.

Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.

Strive to meet annual business goals in support of the organization’s strategic goals.

Adhere to the organization’s policies, procedures and other relevant compliance needs.

Perform other duties as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow systems analysisServiceNow configurationServiceNow systems testingAgile frameworkRequirements gatheringHealth insurance experienceComputer applications skillsITIL best practicesScrum team leadershipProject management