44 applicants
Westwood Professional Services · 2 days ago
IT Analyst
Dallas, TX
Full-time
Onsite
Intern Level
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Insider Connection @Westwood Professional Services
Responsibilities
Be the first point of contact for support and manage tickets in ServiceDesk
Provide Operational support for office equipment (e.g. printer, plotters, service calls)
Work with users in-person or remotely to resolve a high percentage of reported issues
Provide up to date imaged computers to users along with requested software and deploy updates as needed
Provide documentation on processes used for support though collaboration
Manage, support, and procure Telecommunication equipment
Order computers and IT supplies from our preferred Vendors
Maintain computer inventory and replacement plan
Provide problem identification and escalation within the support organization
Support business operations by engaging key staff (IE: admins, office leads, PM’s, etc.)
Provide assistance in facilitating important meetings
Work to make IT Services Support be viewed as the single resource for obtaining Technology Support
Qualification
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Required
Enrolled in or completed an IT related education program
Familiarity with the Microsoft Productivity tools (Ex: Word, Excel, PowerPoint, Outlook)
Willingness to learn and stay on top of the industry, current trends and IT practices
Exceptional problem solving and organization skills
Ability to work with others and provide great customer service to the Users
Have good communication skills and sociable manner
Maintain strong attention to detail in high-pressure situations
Ability to diffuse a situation that has escalated
Company
Westwood Professional Services
Westwood Professional Services is a architecture, engineering, and construction services.
Founded in 1972
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$13.51M2024-03-04Private Equity· $7M
2023-06-30Series Unknown· $3M
2021-12-30Series Unknown· $3.51M
Leadership Team
Paul Greenhagen
Chief Executive Officer
Jenn Bradbury
Chief Financial Officer
Recent News
Company data provided by crunchbase
