E-Logic, Inc. ยท 2 days ago
IT Analyst I
Lanham, MD
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Assists other systems analysts assigned to the project
Working with other IT systems analysts on the team, analyzes business and end-user needs, documents requirements and use cases, and maps existing computer system logic and workflow
Install, configure, and maintain Aternity Software to monitor the performance and user experience of IRS IT systems
Respond to alerts and incidents detected by Aternity Software, troubleshoot technical issues, and implement solutions to minimize downtime and disruption to IRS operations
Qualification
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Required
Bachelor's degree or equivalent industry
One to two years demonstrated performance in business/technical IT systems analysis. Under direct supervision, assists in developing and defining IT system requirements using technical research and general knowledge of industry requirements
Strong understanding of IT infrastructure components, including servers, networks, databases, and applications
Proficiency in analyzing performance metrics and generating actionable insights from monitoring tools like Aternity
Excellent troubleshooting skills with the ability to diagnose and resolve technical issues promptly
Familiarity with ITIL frameworks and best practices for incident management, problem management, and change management
Microsoft Certified Solutions Expert (MCSE): Productivity Solutions Expert
CompTIA Network+
Preferred
Experience of 3 years of Aternity Software is preferred
Experience in Microsoft technologies
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
E-Logic, Inc.
What we do is help our clients develop and manage cost efficient strategies to implement their projects and reach their goals.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
