Infinera · 8 hours ago
IT and Network Support Contractor
Vendor Remote - United States
Full-time, Contract
Remote
Entry Level
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Responsibilities
Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
Maintain a high level of customer service by responding to user requests in a timely fashion and work independently to complete assigned tasks as quickly as possible.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to support team where necessary.
Accurately record, update and document requests using the IT Helpdesk system.
Assist with administration of Office365 including email and SharePoint.
Maintain Windows Active Directory, Users, Groups and other records as needed.
Be able to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Work within the relevant legislation, policies and procedures.
Troubleshooting issues relating to AV equipment and conference rooms.
Install, configure, and test computer hardware, networking software and OS software both manually and via endpoint management tools.
Assist in planning, coordination, and implementation of company network security measures to protect data.
Qualification
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Required
Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
Maintain a high level of customer service by responding to user requests in a timely fashion and work independently to complete assigned tasks as quickly as possible.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to support team where necessary.
Accurately record, update and document requests using the IT Helpdesk system.
Assist with administration of Office365 including email and SharePoint.
Maintain Windows Active Directory, Users, Groups and other records as needed.
Be able to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Work within the relevant legislation, policies and procedures.
Troubleshooting issues relating to AV equipment and conference rooms.
Install, configure, and test computer hardware, networking software and OS software both manually and via endpoint management tools.
Assist in planning, coordination, and implementation of company network security measures to protect data.
Be a highly self-motivated team player with the skills and ability to manage changing priorities.
Understanding of Office365 including SharePoint, Exchange Online and Skype for business.
Assist remote users over the phone and through Skype for Business.
Create, maintain, and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Experience with Microsoft Office365, Active Directory administration, and virtualization technologies.
Experience with endpoint maintenance, software installation, diagnostics, and repair.
Proficient with Windows 10, Windows 7, and Microsoft Office suite.
Network peripheral configuration, management, firmware upgrades, and diagnostics.
Demonstrable skills debugging issues on client machines.
Demonstrable understanding of cyber security.
Able to learn quickly and work productively.
Preferred
Experience with MS Endpoint Configuration manager (formerly System Center Configuration Manager), Intune and AutoPilot – big plus
Company
Infinera
Infinera provides open optical networking solutions and advanced optical semiconductors for enterprise, government, and carrier networks.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$625.8MKey Investors
Governor’s Office of Business & Economic DevelopmentAgilent Ventures
2024-06-27Acquired
2023-11-17Grant· $14M
2022-08-02Post Ipo Equity· $362.5M
Leadership Team
David Heard
Chief Executive Officer
Alex Derecho
SVP of Global Services
Recent News
www.infinera.com
2024-12-06
2024-12-06
Fierce Network
2024-11-27
Company data provided by crunchbase
